Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at jessica@earthesthetics.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Non-returnable items Due to the nature of skincare and beauty products, we are unable to accept returns on opened or used items. We also cannot accept returns on sale items or gift cards. Please get in touch if you have questions about a specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method. Please allow some time for your bank or credit card company to process and post the refund.

Questions? Reach out to us anytime at jessica@earthesthetics.com.